Real-time chat, voice and content solutions provider LivePerson is
gearing up for Cyber Monday – the biggest online shopping day of the
year in the U.S. LivePerson’s LP Chat Software is designed to allow
retailers to have proactive, personalized chats with prospects and
customers across multiple channels and screens, wherever customers can
be found, including websites, social media and mobile devices.
Proven to increase online sales by up to 20 percent, and average
order size by 35 percent, LivePerson’s scalable platform can support
very high volumes of secure and uninterrupted interactions at all times.
In 2010, the LivePerson platform hosted over 400,000 chats on Cyber
Monday – a 78-percent increase in chats from November’s daily average.
According to a 2011 survey conducted by Bold Software, another
live-chat provider, 77 percent of online retailers that used live chat
considered it a critical communication method during the holiday
shopping season. Fifty-four percent of these customers say that holiday
shoppers who chat convert at least 20 percent of the time.
“Cyber Monday has become a highly anticipated day for online
shoppers, kicking off the holiday shopping season for many,” says Robert
LoCascio, founder and CEO of LivePerson. “Consumers are anxious to get
what they need, when they need it, and it’s critical to have live help
available during the shopping experience. LP Chat provides the unique
opportunity to offer shopping assistance and recommendations in
real-time to consumers, which builds stronger connections and enhances
the overall brand experience.”
Retailers can learn more about LP Chat here.