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E-commerce retailers need to prepare their websites for not
only an increase in traffic and conversions this holiday season, but also for online
fraudsters.
While retailers should always watch out for cybersecurity
threats during the holiday season, the growing usage of mobile makes this more important
than ever before. This is because the number of transactions that originate
from a mobile device has been on an uptick, and retailers who don’t have a
system in place to manually accept or reject suspicious transactions increase
the risk of fraud.
“Mobile consumers typically store their credit card
information in retail accounts, rather than entering the information during
each transaction, making online retail account takeovers more profitable, and
therefore, more attractive to fraudsters,” said Alisdair Faulkner, chief
products officer, ThreatMetrix. “During the holiday season in particular,
consumers find it much more convenient to keep credit card information stored
online as they make such a high volume of purchases. This is especially risky
if consumers use the same email address and password for several websites –
doing so initiates a trail of destruction that is equivalent to unlocking every
door in the house, easily allowing criminals to hack numerous accounts at once.”
According to cybercrime prevention solutions provider ThreatMetrix,
account takeover is among the biggest security threats attributed to the rising
usage of mobile. This is because many retailers don’t have a mobile security
strategy set in place and are not equipped to efficiently secure a large volume
of mobile transactions during Black Friday and Cyber Monday, which could make
consumers’ account and credit card credentials vulnerable. Furthermore,
retailers should watch out for “clean fraud,” which often passes security
screens and appears to be a legitimate transaction, but is really a fraudster who
is hiding behind a virtual private network (VPN) – making it difficult for
retailers to identify authentic transactions.
“Cybersecurity should be a top priority for retailers this
Black Friday, Cyber Monday and the rest of the holiday season,” said Faulkner.
“Especially with so many consumers traveling at this time, retailers need to
put forth extra effort to assure transactions are originating from authentic
networks. The last thing retailers and consumers want is to wake up on Black
Friday with a ‘turkey hangover’ and a compromised credit card.”