Posts tagged customer experience RSS

The Customer Experience is a Focal Point in 2015

The customer experience will be a focal point of 2015, as new research from SDL and Econsultancy reveals that more than 80 percent of retailers plan to increase their spending in this area this year. The “ Retailer’s Imperative...

Deliver Relevant Digital Experiences Across the Globe

SDL has unveiled version 2.0 of its SDL Customer Experience Cloud (CXC), which aims to provide companies with more insights into customer behavior and preferences so that they can increase engagement throughout the entire customer...

E-Commerce in 2024: 3 Future-Proof Retailers

By James Keller, Vee24 Shoppers, now more than ever, are craving a personalized shopping experience that goes far beyond what they currently receive in store or online. It is no surprise that Accenture’s ‘ The Rise of Me...

Customer Experience & the Importance of Support

Research released last week from Oracle reveals just how essential customer experience is for driving revenue growth and differentiating a brand in a globalized economy. The report revealed that 81% of consumers are willing to pay...


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