Posts tagged customer service RSS

Customer Service Via SMS

Customer service is evolving before our digital eyes. Not only are messaging apps emerging as a preferred communications method, but some customers are also looking to receive service via SMS. For the latter, companies can leverage...

Needle Unveils Advocate Marketing Cloud

Customer advocate solutions provider Needle has unveiled the Advocate Marketing Cloud, which is a new suite of products designed to help marketers and e-commerce retailers generate higher quality traffic, deliver better online shopping...

Customer Service Via Messaging Apps On The Rise

New research from call center software provider Aspect suggests that messaging apps may be the future of customer service. The Aspect Consumer Experience Index shows that 38 percent of consumers would rather use messaging apps like...

3 Areas of Opportunities for E-Commerce Retailers in 2016

As Internet retailers get ready to welcome the New Year it is important for them to reflect on their strategies from 2015 and identify areas of opportunity for 2016. While every retailer may find something different that they want...

Measure the Impact of Customer Success Teams

Totango has unveiled a new feature to help executives measure the impact of their customer success teams. Totango is a customer success service software provider that helps subscription-based businesses regain and grow their customer...

Amazon Wins Customer Satisfaction Wars

When it comes to customer satisfaction, Amazon is king. ForeSee’s first Experience Index study is shedding light on customer experiences with the top 100 brands across seven industries. The data reveals that Amazon leads the...

Minimize Consumer Risk, Maximize Profits

Online shopping is meant to be simple and suitable. Consumers unfamiliar with your brand are essentially taking a gamble on purchasing your products. They need an extra sense of comfort to convert and more from you to be a brand advocate...


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