Posts tagged customer service RSS

Amazon Wins Customer Satisfaction Wars

When it comes to customer satisfaction, Amazon is king. ForeSee’s first Experience Index study is shedding light on customer experiences with the top 100 brands across seven industries. The data reveals that Amazon leads the...

Minimize Consumer Risk, Maximize Profits

Online shopping is meant to be simple and suitable. Consumers unfamiliar with your brand are essentially taking a gamble on purchasing your products. They need an extra sense of comfort to convert and more from you to be a brand advocate...

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