Posts tagged customer service RSS

3 Areas of Opportunities for E-Commerce Retailers in 2016

As Internet retailers get ready to welcome the New Year it is important for them to reflect on their strategies from 2015 and identify areas of opportunity for 2016. While every retailer may find something different that they want...

Measure the Impact of Customer Success Teams

Totango has unveiled a new feature to help executives measure the impact of their customer success teams. Totango is a customer success service software provider that helps subscription-based businesses regain and grow their customer...

Amazon Wins Customer Satisfaction Wars

When it comes to customer satisfaction, Amazon is king. ForeSee’s first Experience Index study is shedding light on customer experiences with the top 100 brands across seven industries. The data reveals that Amazon leads the...

Minimize Consumer Risk, Maximize Profits

Online shopping is meant to be simple and suitable. Consumers unfamiliar with your brand are essentially taking a gamble on purchasing your products. They need an extra sense of comfort to convert and more from you to be a brand advocate...

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