Posts tagged econsultancy RSS

The Customer Experience is a Focal Point in 2015

The customer experience will be a focal point of 2015, as new research from SDL and Econsultancy reveals that more than 80 percent of retailers plan to increase their spending in this area this year. The “ Retailer’s Imperative...

Brands Knowingly Fail Users

With all the talk about user experience - optimizing for it, designing for it, etc. - more than 60 percent of brand owners still freely admit to offering their online users only an average or below-average digital experience. This...

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