Posts tagged live chat RSS

Moxie Chats Up Mobile Shoppers

Do you offer live chat on your mobile website? If not, you are likely missing out on conversions. In fact, a new study commissioned by Moxie Software reveals that 62 percent of respondents expect live chat to be available on mobile...

Improving the 3 "E"s of Customer Experience

:: By Brian Mell, :: How do you shop? Admittedly, it’s an innocent question, yet it will garner a multitude of answers. The general public has options; most notably, shopping in an actual store, and shopping online...

Retail Chatter: 5 ‘Net Tactics to Master Live Chat

Businesses use a variety of methods to provide support to customers, from social media and email to forums and any number of custom software solutions. Despite years of being seen as a second-tier support tactic however, there is one...

Minimize Consumer Risk, Maximize Profits

Online shopping is meant to be simple and suitable. Consumers unfamiliar with your brand are essentially taking a gamble on purchasing your products. They need an extra sense of comfort to convert and more from you to be a brand advocate...

Increase Holiday Sales with Live-chat Software

Real-time chat, voice and content solutions provider LivePerson is gearing up for Cyber Monday – the biggest online shopping day of the year in the U.S. LivePerson’s LP Chat Software is designed to allow retailers to have...


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