Posts tagged returns RSS

Consumers Demand Free Returns

The majority of consumers expect free returns according to a new report from Royal Mail. According to the Spring 2015 “Delivery Matters Returns Special” report , 73 percent of consumers always expect free returns, while...

The Impact of the Return Experience

A new study sheds some light on the reasons why consumers return their online or by-phone purchases and how their experiences with the return process influences their future purchasing habits with online merchants. The study, which...


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