Posts tagged touchcommerce RSS

Customer Service Via SMS

Customer service is evolving before our digital eyes. Not only are messaging apps emerging as a preferred communications method, but some customers are also looking to receive service via SMS. For the latter, companies can leverage...

Live Chat Goes Social

TouchCommerce is helping businesses offer social customer service with the launch of its new solution dubbed TouchSocial. TouchSocial enables brands to respond to consumers on social networks with the purpose of increasing customer...

Live Chat and Offline Ads Partner Up

Customer engagement solutions provider TouchCommerce has unveiled a new solution that aims to help advertisers transform a brand’s media message into an interactive conversation with consumers. The solution, dubbed TouchMedia...

Increase Smartphone Engagement with TouchGuides

As mobile traffic continues to increase, brands need to find better way to engage their customers on the small screen. This is where TouchCommerce’s TouchGuides solution comes into play. The TouchGuides solution, which is available...

Chat Up Mobile Site Visitors

A new chat offering from TouchCommerce is helping merchants increase engagement and conversions on their mobile sites. The mobile chat solution features capabilities that are customized for mobile users, as well as features that help...

A perfect pair – personalization and conversion

Ecommerce personalization provider Baynote and conversion marketing specialist TouchCommerce have teamed up to integrate their two systems. Baynote’s intent-based personalization platform will be integrated with the TouchCommerce...


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