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The Impact of Late and Inaccurate Deliveries on Customer Loyalty

Late and inaccurate retail deliveries have a significant impact on consumer loyalty according to a new study from Voxware . The study, which surveyed 500 consumers on their expectations for delivery of items they purchase online or...

The Impact of the Return Experience

A new study sheds some light on the reasons why consumers return their online or by-phone purchases and how their experiences with the return process influences their future purchasing habits with online merchants. The study, which...

Stellar Shipping Solidifies Customers

Although not always top of mind, logistics are among the most important aspects of e-commerce – especially during the holiday season. In fact, a recent Voxware study reveals that late or inaccurate deliveries drastically impact...


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