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Five Ways to Make 2017 the Year of the Customer

:: By Patrick Salyer, Gigya :: Just when you thought articles predicting technology trends in 2017 were on the wane, we’ve got one more for you. This article is one we hope you can actually use to plan your customer strategy...

Fearless Review Management: Defining a Dominant Yelp User

:: By Miriam Ellis, Moz :: “Fear is a darkroom where negatives develop.” - Usman B. Asif Local business owners often have a very common fear of reputation management. Some owners are so overwhelmed by the fear of negative...

A-Z of Selling Products Online

The retail industry sets the precedence for every other vertical on the Web, because it’s e-commerce sites where people learn how sites should work and what they should expect from other digital properties they visit. In the...

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This Holiday Season, Store Employees Need Help Too

By Will Roche, Senior Director of Profitect It’s a widely known fact that store employees want to please their customers – especially during the busiest shopping season of the year. Yet, in this omnichannel, customer-centric...

Go Fast or Go Home: A Lesson in Consumer Engagement

By Dianne Inniss, Customer Experience and Innovation Strategist at ThoughtWorks Retail We all talk about ‘the retail experience’ likes it's something we can define, implement universally and just wash our hands of that...

Why 'Reduce Clicks’ Needs to be Your E-Commerce Mantra

:: By Chris Bryson, Unata :: Our daily interactions with our digital devices are evolving every year, constantly making it faster and easier to interact with technology, whether it’s the ability to unlock your iPhone with your...

Holiday E-Commerce: As Excuses Run Out, Preparation is Key to Success

:: By Mehdi Daoudi, Catchpoint Systems :: The potential for record-breaking revenue opportunities looms large with each holiday e-commerce shopping season. This makes any performance glitch during the holidays – a sluggish or...

5 Simple Ways to Personalize Your Website

:: By Larry Alton, @LarryAlton3 :: Customers and website visitors are absolutely delighted when you offer them a little personalization. Simple things like using their name or remembering their favorite products can make them feel...

Build Trust with Your “About Us” Page

: By Richard Stevenson, ePages :: It may be the case that only a small proportion of visitors already know your company or have previously ordered from you. For this reason, it makes sense to allow them to look behind the scenes by...

#BlackFriday: Set to Become Biggest Mobile Sales Day - Ever

This Black Friday is expected to make both e-commerce and m-commerce history, with Adobe predicting more than $1 billion in mobile sales and more than $3 billion in total online revenue. “Early morning Black Friday shopping is...

Free, Fast and Other Considerations for Holiday Shipping

What do consumers want free and fast? Shipping, of course, which is not new news for e-commerce retailers, but shoppers’ propensity toward the latter may come as a surprise, particularly when it comes to their willingness to...

E-Commerce Tax Tips for a Happy Holiday Season

:: By Matthew Walsh, Sovos Compliance :: For most retailers, November and December represent the most wonderful time of the year, with up to 30 percent of annual sales coming during the holiday season according to the National Retail...

5 Ways to Make Your E-Commerce Site Stand Out

:: By Larry Alton, @LarryAlton3 :: Tired of being shown up by the competition in your market? Looking for a way to stand out and improve the reach of your brand? You might want to start with your site design. Web design is more crucial...

What You Should Know About the U.K. Market

:: By Ruth Arber, Adaptly :: We live in a global world where the rapidly evolving digital landscape means that most of us are constantly connected. New technologies make it easier than ever to effortlessly share information and connect...

E-Tailers: Tune Up Your On-Site Search Before the Holiday Rush

:: By Jordi Torras, Inbenta :: The holiday season is already upon us. In fact, 40 percent of consumers begin holiday shopping by Halloween, according to the National Retail Federation. For e-tailers, this means the time is now to take...

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