E-Commerce Express

Stay up to date on the important trends in Internet retail. Discover recent digital developments and practical expert guidance in the Website Magazine E-Commerce Express weblog.

Which Modals Really Work for Retailers?

It's more difficult to find an e-commerce site not using modals than it is to find one that is, but what do the top-perfoming modals have in common? Listrak wanted to find out. After exploring the global performance averages of...

Customer Service Via Messaging Apps On The Rise

New research from call center software provider Aspect suggests that messaging apps may be the future of customer service. The Aspect Consumer Experience Index shows that 38 percent of consumers would rather use messaging apps like...

E-Commerce Fraud Worsens

Attacks by fraudsters was up an incredible 163 percent in 2015 according to the newly released Global Fraud Attack Index - a collaboration between PYMNTS.com and Forter. The quarterly index benchmarks the rate of fraud attempts on...

Beacon-Based Mobile Marketing

It's incredible to think about the increase in investment into mobile technology the past two to three years. Mobile engagement solution Scanbuy has added beacon proximity advertising to its product offering, providing an interesting...

Cross-Device Shopping Stats in Focus

A new report from performance marketing technology company Criteo is shedding light on the non-linear path to purchase. According to the Q4 2015 State of Mobile Commerce Report , 4 in 10 purchases occur across multiple devices or channels...

Protect Your Retail Brand: Framing & Enforcing a Minimum Advertised Price Policy

:: By Mihir Kittur, Ugam Solutions :: Disruptive technologies are enabling new ways to circumvent minimum advertised price (MAP) policies. Retailers are constantly deploying newer and cleverer ways to evade MAP policies. These include...

The Conversion Impact of Product Videos

E-commerce retailers are finally catching on to the power of product videos according to a new study from Invodo. The 2015 Product Video Benchmarks Report shows that the use of product videos by e-commerce retailers grew by 41 percent...

Reduce Cart Abandonment With Incentives

The battle against cart abandonment rages on; retailers are getting savvier however about the strategies they can use to reduce the impact of the behavior. California-based Kigurumi Shop, a California-based online retailer, for example...

Digital Life After Google Search Appliance Retirement

Google indicated recently they would be retiring the Google Search appliance. Users of that business-focused product are now weighing their options about what technology solution is best to migrate to, and Hawk Search has announced...

Quick Hit: Visa's Square Share

Visa now has a 10 percent stake in mobile payment startup Square, Inc., according to a recent regulatory filing. The revelation is somewhat surprising considering that Visa started a rival service in Visa Checkout not that long ago...

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4 Must-Have Live Chat Features

With higher-than-average customer satisfaction levels and decreased cart abandonment rates , a live chat solution should be atop every retailer's technology list as those who engage with chat specialists report being happier with...

The Role of Smartphones in Offline Commerce

Receiving real-time promotions is one of the benefits of a retail world where smartphones are the norm. A Nov. 2015 research study from Accenture reveals that nearly half of adult smartphone users worldwide, those who shopped both...

Spotlight on Conversational Commerce

Customers have always been right, but they’ve never called the shots more than they do today. From expecting real-time responses to customer service queries on social media to wanting endless self-service options on a website...

FuturePay Announces Integration with Shopify

A new Shopify integration is enabling shoppers to buy now and pay later. The FuturePay integration enables merchants to customize their online stores and offer a new payment option to shoppers. The customer-financing option works across...

Calculate Conversions Lost at the Checkout

BlueSnap is tackling one of e-commerce’s biggest problems – shopping cart abandonment. The payment gateway and e-commerce solutions provider has unveiled a new tool called the Checkout Conversion Calculator to help retailers...

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