There's simply no replacement for the human voice.
So how are companies connecting with
prospects and customers these days? Well, if it was up to Dallas-based
PrivateTel, it would be via a "Click-and-Connect".
I had the opportunity to speak with Dan Kaluszny of PrivateTel this afternoon.
From the website: "Integrating website access with telephony, Click-and-Connect's technology
facilitates complete connectivity--resulting in better sales, service and
convenience for an online business. In fact, when customers interact with live
customer service, website abandonment decreases by 50% and closure rates exceed
90% (source: Forrester Research, May 2005)."
PrivateTel Solutions is an alternative to existing support options such as chat
or instant messaging in that it enables users to maintain the context of what
they are doing. It's usage based pricing and ease of implementation are just two
of the reasons to take a closer look. I've tested it out this afternoon and it's pretty interesting
technology.
More on PrivateTel's Click and Connect in our upcoming issue.
Register and share your comments now!
Subscribe today to Website
Services Magazine
Technorati Tags:
CRM tools, e-commerce, communications
Del.icio.us Tags:
CRM tools, e-commerce, communications