Most Web-based business don't have an IT person on staff. Sound surprising? Well, it shouldn't. There are millions of small businesses or second offices in the US without any computer or Internet support! So what's the solution to network and computer troubles? Well you could spend the time fixing problems yourself or you could take a look at managed solutions such as Sereniti, a security and support provider for home networks offered through a subscription-based service for the home or second office user. According to the website, "Sereniti's "all-in-one" bundle of networking hardware, storage, management software and whole-home technical support, simplifies the user's experience in the Digital Home." Sereniti offers a menu of around-the-clock support services that are ideal for users who find themselves in the unintended role of supporting their home technology. When you work as late into the evening as I often do, it's good to know that problems can be solved with a quick call even if it late becomes early.

Sereniti can also provide competitive differentiation, reduce support costs and increase customer life value for various service providers through a unifying platform for the delivery and management of broadband services. If you are a service provider, retailer, OEM, ISV, or VAR involved in deploying home and wireless networking solutions and are interested in expanding your service offering to include managed home networking, managed SOHO networking, PC health monitoring and support, and managed network security, Sereniti is one to watch.