Microsoft announced the general availability of
Microsoft Dynamics CRM
Online this week, an on-demand customer relationship management service
hosted and managed by Microsoft. The new Internet service delivers a full suite
of marketing, sales and service capabilities through a Web browser or directly
into Microsoft Office and Outlook. The solutions offers access to business that
want a full-featured CRM solution with little to no IT investment or setup
Microsoft Dynamics CRM Online is initially packaged in two service offerings:
Microsoft Dynamics CRM Online Professional delivers a full suite of CRM
capabilities with extensive configurability and extensibility options.
Businesses get 5 GB of data storage, 100 configurable workflows and 100 custom
entities. The Professional edition is priced at $44 per user per month, with an
introductory offer of $39 per user, per month.
Microsoft Dynamics CRM Online Professional Plus delivers all the capabilities of
the Professional version plus offline data synchronization with expanded data
storage, workflow and customization options that give businesses 20 GB of data
storage, 200 configurable workflows and 200 custom entities. The Professional
Plus edition is priced at $59 per user per month.
So how does the solution stack up against Salesforce?
- 5 GB of storage versus 1 GB in Salesforce.com Professional Edition
- 100 workflows versus none in Salesforce.com Professional Edition
- 100 configurable entities versus 50 in Salesforce.com Professional
- Significant cost savings and a dramatically lower total cost of
ownership at $44 per user, per month versus $65 per user per month or more
for Salesforce.com Professional Edition.