Social Software Lacks System/Admin Services

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CMS Watch today released research which revealed that social software technologies can improve collaboration and networking within and beyond the enterprise, but a general dearth of system and administrative services brings greater long-term risks as customers look to extend from workgroup installations to enterprise-wide deployments.

"Once you get beyond the experimental or pilot stage, certain services like configuration management, information lifecycle management, clustering/failover, back-up/restoration, multi-instance management, and internationalization become critical to long-term application viability" notes CMS Watch founder Tony Byrne. "Yet those are the very areas where most Social Software tools fall down, even ones from established vendors."

The report also found:

- Social Software technology categories range from Platform offerings (from the likes of IBM, Oracle, Microsoft, and Google), to Standalone Suites (from Jive, Traction, Awareness, and others), to numerous viable pure-playBlog and Wiki tools, as well as Public Networks (like Facebook) and White-label Community Services (like Ning, Pluck, and Lithium).   

- Enterprise customers show increasing interest in extending internal social tools outside the firewall (and vice-versa), but vendors are struggling to support both environments -- which have substantially different functional, performance, and security profiles -- off the same toolset.

- Microsoft, Oracle, and IBM all actively promote their Social Software products, but each arrived comparatively late on the landscape, and each still relies on heavierweight portal services for key functionality.

The report may be pre-ordered here for delivery Wednesday 18 June.  Readers can also download a sample excerpt today.

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