Mark your calendars - live help service provider Velaro is hosting a free webinar, "Take Back Your Customers this Holiday Season" on September 23. As consumers shift their spending online, it's increasingly important for merchants to be proactive and interact with customers during critical conversion points.

The Webinar will provide tips on increasing cross-sell and up-sell rates by enabling sales teams to push relevant, timely and personalized offers to the right customer at the right time.

"Our webinar will show online retailers how to interact with customers at critical times in the sales process," Alex Bloom, President of Velaro, continues, "From initiating a chat session with idle customers, to enabling rules based coupon offers for high-value visitors at critical purchase points. Online retailers must have well thought out engagement processes to compete in today's marketplace."