Online retailers suffer greatly when they depend on a payment provider and that system crashes. Such was the case recently when both Authorize.net and PayPal went down within weeks of each other. Lost sales can be devastating. But there is a solution, in OrderDynamics' Order Management System (OMS).
The system effectively captures customer data at the time of purchase - before that information is sent to a payment provider. So, if the provider goes down at any time (or any hiccups with the retailer's website), all orders are stored for processing when the payment systems are again available. The system is also integrated with Google Checkout and PayPal, so any abandoned orders are stored as a customer ticket, which can then be used to send follow-up messages to the consumer to encourage the completetion of the transaction.