Turn Right on Usability Lane with Bryan Eisenberg

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How many times have you given directions but forget to leave out a small detail, or had the wrong name of a street?

It’s easy to get someone lost, especially if you are giving directions to someplace you visit every day. Often, that location is so embedded in your mind that you rarely think about how to get there. This scenario is the exact challenge of usability online — you are often too familiar with your own website to see it for the first or second time, as most of your visitors do. It is time for you do a little eavesdropping on your site visitors through usability testing.

Continue reading Bryan Eisenberg's article "Turn Right on Usability Lane" now.

This is an early look at the October '09 Edition of Website Magazine.
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