One of the first tasks for an advertiser starting an affiliate
program is to build the creative inventory for future affiliates.
And when it comes to creatives, there are plenty of misconceptions
that advertisers traditionally bring into the picture.
Included are such commonly spread fallacies as: “creatives
are banners,” “468 x 60 is the most popular banner size,” and
“catchy banners mean flashing or aggressively animating
ones,” among dozens of others.
In reality, effective creatives are those that satisfy the
needs of your affiliates — and there are many different
types and strategies to employing them.
Types of Creatives
First, let’s look at the types of creatives commonly used
by affiliates. If I were to arrange them in order of popularity,
then text links are affiliates’ number-one preference,
followed by banners, video, widgets, and Flash.
Text Links
Every affiliate program must provide its affiliates with a
substantial array of text links. It is also important to underscore
what type of a text link works best for affiliates.
The answer may appear to be basic and self-explanatory,
but many affiliate program managers overlook
it, providing affiliates with text links that only lead
to the merchant’s homepage. Certain studies of e-commerce
usability show that getting from the homepage of
the website to the correct product page accounts for
over a quarter of all failures. It is also being measured
that improved linking — and by extension, enhanced ecommerce
site’s usability — can double an online merchant’s
sales.
A website’s homepage is one of many ways to enter
a site, and frequently its content does not fit the individual
needs of each consumer. Provide deep-linked
text to affiliates to ensure consumers are landing on the
page that matters most to them. Treat deep-linking as
one of your main responsibilities. Also, remember two
things: text links traditionally convert eight times better
(or more) than banner links; and deep-linked text
convert two times better than those that are generic.
Affiliates can often improve the quality of the text,
but they might not always be able to improve the quality
of the link. Therefore it is essential to provide affiliates
with as vast a selection of deeply-linked text links
as possible, covering as much ground as possible. If
you have a website with a total of 10 sections and 49
sub-sections, you should have, at minimum, 70 text
links: one for each section, one for each sub-section,
one for the homepage, and 10 for each of your bestsellers
(leading to specific product pages). Also, whenever
possible, provide your affiliates with a method or
tool to build their own deep links.
The importance of deep linking applies to banners
and other creatives as well.
Banners: Sizes & Mistakes to Avoid
When it comes to banners, Flash, widgets and any
other creative that might have a different size, the first
question to answer is: What sizes and quantities of creatives
do we want in our affiliate program? This is an
important question and the answer might vary, depending
on whether you are marketing products or
services through the affiliate channel. If it is the former,
you’ll want to pay a special attention to deeplinked
text links, and conveniently formatted and
well-categorized data feeds, as well as offer generic, and
holiday-specific affiliate banners. If, on the other hand,
you’re providing a service (and you will have no data
feed at all), the emphasis on banners will be even
stronger, and you will want to have an especially extensive
banner inventory. In all cases, providing affiliates
with a solid and diverse creative arsenal is a must.
Above is a list of banner sizes that every affiliate program
should have. The list is split into four groups of
banners: Most popular, most frequently used, and those
recommended to have available. For the first group,
you’ll want to create three to five banners of each size.
For the second group, two to three banners. And for the
third, one or two of each size.
In part, my recommendations come from the observations
of the sizes that affiliates prefer (never underestimate
the importance of those 88×31 buttons).
In addition to these observations, the choice of some
other sizes rests directly on the assumption that many
webmasters — who will be recruited into your affiliate
program — are already monetizing their traffic using
Google AdSense. Therefore, it is important to provide
them with a banner to upload in place of an AdSense
unit (e.g.: 120×600 and 160×600 skyscrapers).
Keep in mind that some affiliates will need banners
of different sizes or color gamma. So, let them
know that you are open to creating custom banners
for affiliates. If you do not
have the in-house capability
of handling the creative
support, it is easy to outsource
such work on an
on-demand basis.
When putting together affiliate program banners,
there are several important things to remember. First,
remember the following 30-60 Rule. The file size of the
small- to medium-sized banners does not exceed 30
KB, while large skyscrapers and leaderboards should
never exceed 60 KB. The rule is easy to remember as 30
× 2 = 60.
Second, it is essential to understand what makes a
banner affiliate-friendly. To answer this question, let’s
look at eight problems that make banners unfriendly
and/or useless:
1. Poor graphics
2. Unreadable font(s)
3. Excessive animation
4. Missing call-to-action
5. Poor contrast/brightness balance
6. Grammar mistakes
7. Including a phone number
8. Spelling out the merchant’s URL
Points one through six relate to banner’s usability.
Seven and eight provide potential for “leaks” — ways
to bypass a click on banners, therefore edging out the
affiliate on a sale. All of the above mistakes decrease
the banner’s chances for conversion, and should be
avoided at all costs.
Lastly, I'll let you in on a secret to creating well-converting
creatives and links: Do your due diligence by
employing competitive intelligence. Open an affiliate account
with the affiliate networks on which your competitors
run their affiliate programs. Many affiliate
networks allow you to arrange an affiliate program’s
links by EPC (which usually stands for average affiliate
earnings per 100 clicks on a link). Analyze the wording
and design of your competitors’ best performing links.
And only when you have a clear idea of what works well
for affiliates in your vertical, get onto the creation of your
own banners, widgets, text links and other creatives.
About the Author: Geno Prussakov is a graduate of the University of Cambridge,
author of “A Practical Guide to Affiliate Marketing”
(2007) and “Online Shopping Through Consumers’ Eyes”
(2008), popular speaker and affiliate marketing evangelist.
Prussakov is the founder of AM Navigator, an outsourced affiliate
program management (OPM) company.