Three FAQ Plugins for WordPress

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For millions of websites WordPress acts as far more than just a weblog - using WordPress as a CMS (content management system) is certainly within the realm of possibility. Should "WordPress as CMS" be the direction you take, realize that certain customizations will need to be made to your deployment. For example, a service oriented business will need to make customer service a priority, right? There are a variety of ways to provide service and support, but one of the least intrusive, highest-impact means is to provide a list of frequently asked questions (sort of a virtual self-help section for your business). Fortunately for you - there are quite a few WP plugins (commercial and free) that fit the bill nicely. 

Questions and Answers from Tribulant is one such WordPress plugin. The FAQ software provides adminisrators with a full featured dashboard to create question and answer groups and manage the entire process automatically. Users are able to submit their own questions (options to force registration in order to post is included) and users can also browse the FAQ's, simply flipping through the questions via a sliding accordion feature. A search function is also built-in which enables site vistors to find questions within a specific group or within the entire FAQ database.

There are of course several other plugins designed exclusively for the purpose of publishing and administrating frequently asked question sections on your WordPress installation.

FAQ Builder for Wordpress, created by Square Compass, is another plugin that allows you to develop a Frequently Asked Questions section for your Wordpress blog. FAQs made with the plugin include the original question from your reader, and an answer provided by you; all in a well formatted page. When one page is filled (default set for 30 questions), the plugin paginates the rest for you. The plugin's Admin tab allows you to approve questions before they appear live on the site, and to add your own answers. You can also add, edit and delete FAQs from within the Admin tab.

FAQ-Tastic Lite is a free WordPress plugin for creating FAQ sections on your WP weblog. The plugin has the ability to produce either single or multiple page Q&A's, offers user submitted questions, HTML markiup in answers, drag-and-drop reordering of questions, email notification to admins of new questions (and user notifications of answered questions), a simple rating functionality, and a resources section with a built-in media player.

 

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1 comment

Ina Stanley 08-19-2010 10:59 AM

I currently use FAQ-Tastic Lite & love it, though it does have a few issues I've learned to work around. It could be a little fancier, but it's perfect if you're not into paying for plug-ins.

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