Bold Software has released some new features for its website communications software BoldCCM and BoldChat versions 7.0.
Heading up the list of new functionalities available in BoldCCM version 7.0 is an enhanced Agent Workspace that allows operators to manage multiple customer interactions in a prioritized, rapid manner – all from one screen. It also offers a new SMS capability, which enables companies to provide a text-based solution for customers and manage in-bound texts as they would other communications channels within the software.
These features complement the existing live chat, click-to-call, email management, active co-browsing and remote-control features already available in BoldCCM.
BoldChat version 7.0 also features new functionalities, including additional controls and flexibility around proactive invitations and Adaptive Messaging feedback to agents. BoldChat and BoldCCM versions 7.0 are both available immediately.