LiveChat, the real-time software and Web analytics tool for e-commerce merchants, has launched LiveChat for iPad, giving support and sales teams the freedom to monitor and assist website visitors anytime, anywhere.
The new iPad app joins a growing family of mobile LiveChat apps designed to help online companies deliver better customer service and higher sales, including support for iPhone, Android, BlackBerry and Windows Phone 7 devices.
“We’re continually extending our mobile strategy since we believe that putting LiveChat in your pocket makes it even easier to provide a great ecommerce experience,” says LiveChat CEO Mariusz Cieply. “Our goal is to make it as seamless and affordable as possible for ecommerce teams to be available for their website visitors at all times, and freeing support personnel from the desk is the best way to accomplish this.”
The new release is a universal app that supports both iPad and iPhone devices. The application can work in the background on these devices, automatically notifying the user whenever there’s an incoming message from a website visitor. The iPad app supports the major LiveChat mobile features, letting users accomplish the following tasks:
• Preview website traffic in real-time
• Invite website visitors to chat and respond to customer-initiated chats
• Chat with multiple users at the same time, including the use of canned responses
• Monitor any ongoing chat (supervisors)
• Review sneak-peeks of customer messages, as well as survey results and client status and details (supervisors)
The LiveChat for iPad app, along with all LiveChat mobile applications, is free for active LiveChat customers and is also available for use with the LiveChat trial. LiveChat starts at $36/month for a single agent, with additional discounts available for larger plans.