Social CRM and customer support cloud solution Assistly has announced a new pricing model along with version 2.0 of its SaaS software.
Assistly customers, which include Yelp, Etsy, 37signals, Pandora, Vimeo, Spotify, One Kings Lane and many others, all now start with one free Full-Time Agent license to the Assistly software and can then expand their access to the product and pay as they go. Customers can also earn bonus flex hours as rewards by using the product.
The new pricing and rewards program accompanies the rollout of Assistly 2.0, an updated release of the customer support platform.
Assistly connects companies to support channels such as phone, email, website, live chat, Twitter, Facebook and community forums, and consolidates requests in an airtight ticket management system. The new version introduces a streamlined administrative interface and hundreds of new features.