CFI Group Releases Online Reporting Studio 2.3

Posted on

  • email
  • twitter
  • facebook
  • share this

share this



Customer Experience Management (CEM) solution provider CFI Group has announced Online Reporting Studio 2.3, which features various enhancements including deeper analytic capabilities and improved performance.

Features from the updated CEM include better usability such as a scrollable time-option filter, expanded tabbed forms and improved sample management. Other new capabilities include user-defined labeling of KPIs, an exportable priority matrix, word cloud hyper-linking of customer comments with context drill-down, customized charting, user-defined ranges for dashboard dials, as well as performance improvements that are designed to support advanced analysis and a growing user community.

“We’re very pleased about the enhancements in the latest release from CFI Group,” says Robin Gomez, director of consumer insight for GSI Commerce. “The Online Reporting Studio is a critical management tool for understanding how we are performing for our customers.”

Online Reporting Studio is a major part of CFI Group’s CEM platform. It provides clients with access to satisfaction measurements and operational data so that managers can understand the impact of decisions on customer satisfaction and financial performance.

:: Create a local presence wherever you want to do business. Get a local phone number. ::


Login To Comment


Become a Member

Not already a part of our community? Sign up to participate in the discussion. It's free and quick.

Sign Up

Be the first to comment on this article

999 E Touhy Ave
Des Plaines, IL 60018

Toll Free: 1.800.817.1518
International: 1.773.628.2779
Fax: 1.773.272.0920
Email: info@websitemagazine.com

Facebook


Twitter