Customer Experience Management (CEM) solution provider CFI Group has announced Online Reporting Studio 2.3, which features various enhancements including deeper analytic capabilities and improved performance.
Features from the updated CEM include better usability such as a scrollable time-option filter, expanded tabbed forms and improved sample management. Other new capabilities include user-defined labeling of KPIs, an exportable priority matrix, word cloud hyper-linking of customer comments with context drill-down, customized charting, user-defined ranges for dashboard dials, as well as performance improvements that are designed to support advanced analysis and a growing user community.
“We’re very pleased about the enhancements in the latest release from CFI Group,” says Robin Gomez, director of consumer insight for GSI Commerce. “The Online Reporting Studio is a critical management tool for understanding how we are performing for our customers.”
Online Reporting Studio is a major part of CFI Group’s CEM platform. It provides clients with access to satisfaction measurements and operational data so that managers can understand the impact of decisions on customer satisfaction and financial performance.