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Local Corp. has unveiled the preliminary data from its report that
shows that the modern consumer takes a highly personalized path to purchase
and utilizes a wide variety of devices to do so, including PCs, smartphones and
tablets.
Still, 90 percent of the shoppers surveyed said that a physical store
was still important in the purchasing process.
However, as evidence of a changing landscape, 60 percent of
respondents said they researched products or services several times a month
using a mobile device of some sort. Meanwhile, PCs are still a major part of
the purchasing process.
The survey’s results were culled from the responses of 1,026
consumers and explored their behavior across an array of mobile devices, including
asking about preferences and plans for researching and purchasing multiple
types of products. Ultimately, the survey reveals that due to the proliferation
of available devices and channels, consumers are more frequently displaying
pre-purchase behaviors based on their individually specific needs and
interests.
Other interesting
highlights from the survey include:
-
28 percent of researchers used two devices at a time to
find information
-
Over one-third of shoppers have made a purchase on a
mobile device in the past six months, with tablet shoppers using their devices
to shop more frequently
-
47 percent said they use smartphones to search for
local information
-
42 percent of respondents said they use the Web to
check inventory prior to shopping at a brick-and-mortar store
-
Ratings/reviews and search listings top the list of
most influential things to the shopper’s choice of destination at 41 and 37
percent, respectively
-
31 percent of shoppers expect to research products and
services more on their smartphones in the next year, while 41 percent plan to
use tablets more for research