Get Satisfaction with Community Health Analytics v2.0

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Customer engagement platform GetSatisfaction, which powers more than 65,000 “customer communities” for companies ranging from Intuit to Microsoft, has introduced richer analytics capabilities to help its clients understand and respond to the often massive volume of data generated.

GetSatisfaction’s Community Health Analytics 2.0 is built atop the company’s Engage platform (which aggregates customer conversations from the open Web) and provides curation and new analytics dashboards enabling companies to identify topics in their community that may indicate purchase intent or underlying customer dissatisfaction. Clients of the GetSatisfaction platform can also now identify the most active topics and search terms from within their broader digital community

"Companies face a major challenge in making sense of large pools of unstructured data created by high levels of engagement in customer communities. With Community Health Analytics 2.0, companies can leverage the insights in way that drive value at every phase of the customer lifecycle," says Get Satisfaction CEO Wendy Lea. "Our enhanced analytics capabilities directly support our larger vision of creating an essential platform that collects, supports and curates customer conversations that ultimately deliver rich insights to customer organization."

 

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8 comments

how to make your boobs bigger 01-09-2015 9:58 AM

It is good to see this great analytics from version 2.0

pearly penile papules removal 01-09-2015 9:59 AM

I will check and to see if all of them can give real work with this application.

how to get bigger boobs 04-05-2015 9:00 AM

That would be great if we can test all things.

hsv eraser scam 04-26-2015 9:04 PM

This should be a great idea to work with health software.

cure for herpes 2015 04-26-2015 9:16 PM

Where to test all things out before applying for new version of health checking?

can you get rid of herpes 05-08-2015 6:10 AM

This should be done with analysis and other ideas.

get bigger boobs 05-12-2015 1:02 AM

This is a nice new innovation. thumbs up!

increase *** size 05-12-2015 1:36 AM

Nice post pete. I just checked out the get satisfaction link

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