Sell More & Reduce Stress with Offerchat Saved Responses

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Providing customer service in a digital world presents a whole host of challenges.

While it's useful to know as much as you can about typical live chat users (see infographic below), it remains essential to have the best tools at your digital disposal.

While many enterprises are turning to automated help desk solutions (check out Website Magazine's 2013 Help Desk Comparison Chart) to lessen some of the burden for these important personnel, more can be done.

Live chat solution provider Offerchat for example has released a new feature that gives customer service agents an option to convert a response to a saved response. As you might imagine, that reduces repetitive replies and could ultimately reduce the stresss that comes with delivering quality high-quality customer support and improve the handling of pre-sales inquiries.

Below you will find an infographic from Offerchat about the demographics and behavior of typical live chat users.


More Live Chat Related Articles from Website Magazine:

Top 15 Apps E-Commerce Merchants Can't Do Without
- 5 'Net Tactics to Master Live Chat  
- 2013 Help Desk Comparison Chart 


Live Chat Widget User Demographics by Offerchat
Designed by Offerchat

 

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5 comments

Ana 11-27-2013 8:12 PM

I am really glad about your post about Offerchat. I've been familiar with this chat tool for a considerable time already and I really agree with what you said in this article. I've been reading several reviews regarding this tool lately and I found some useful information about this at www.userreviews.org/.../offerchat-free-live-chat . The reviews made by the users can give a bigger picture about what is Offerchat. I hope you would find my suggestion useful and again, congratulations for this good article.

thuốc kích dục 12-19-2013 2:45 AM

I agree, this tool helps me feel comfortable and a very good stress relief

DanS 01-03-2014 6:57 AM

Awesome article Pete, thanks for sharing

breaking news 02-08-2014 1:04 PM

That is a great solution for repetitive replies and it will save you a lot of time. Thanks for sharing.

Pass bee Media wallet 04-01-2014 5:29 AM

Thanks for nice sharing

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