Posts tagged acsi RSS

Social Satisfaction War: Google+ vs. Facebook

Google+ has won the customer satisfaction battle, but Facebook still may be winning the social network war. Facebook’s customer satisfaction score has dropped 8 percent since last year, to a disappointing 61 out of 100 according...

Facebook Flop? We Think Not…

According to the American Customer Satisfaction Index (ACSI) E-Business Report, consumers don’t like Facebook (you could have fooled us). The premier social destination scored 64 on the ACSI’s 100-point scale putting its...

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