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One in five consumers have used social media in the past year to obtain a customer service response. Expect that number to rise – fast. In addition to these findings by American Express, the study also reported that customers...
The holiday season is quickly approaching, which means that e-commerce merchants need to be prepared for an influx of consumers that will inevitably be shopping at their brick-and-mortar stores and on their online retail destinations...
Bold Software has released some new features for its website communications software BoldCCM and BoldChat versions 7.0. Heading up the list of new functionalities available in BoldCCM version 7.0 is an enhanced Agent Workspace that...
E-Commerce Social Traffic Declines, Tablet...
Google+ Page Management Comes to Sprout Social
4 Backlink Myths Busted
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