Posts tagged opinionlab RSS

Closing the VOC Loop

Adding Content to Customer Feedback and the User Experience Voice of customer (VOC) listening solution Opinion Lab's summer release is introducing some new capabilities designed to improve internal visibility, understanding and...

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Omnichannel Retailers Barrel Over Pure-Play Etailers

Heading into Thanksgiving Day week, retailers are racing to meet the challenges of changing consumer expectations. And nobody is doing it better than Crate&Barrel – at least out of OpinionLab’s clients, which includes...

Online Commerce from A to Z

Website Magazine editors hit the aisles at in our hometown of Chicago last week, and as most of our readers would expect, the buzzwords surrounding the annual summit were similar to what we’ve been hearing all year:...

Top-5 Digital Survey Solutions

The best way to understand the emotions and feelings that end-users have about your website and digital applications is to survey them. It's important to ask open-ended questions in order to develop more formal, strategic questions...


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