Posts tagged voc RSS

Closing the VOC Loop

Adding Content to Customer Feedback and the User Experience Voice of customer (VOC) listening solution Opinion Lab's summer release is introducing some new capabilities designed to improve internal visibility, understanding and...

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Customer Feedback with a Face

Brands can put a face on their customer feedback, thanks to a new solution from customer experience optimization platform InMoment. InMoment has unveiled video Voice of Customer (VoC) capabilities through an integration partnership...

New Voice-of-Customer Tools for the Automotive Industry

Customer experience management (CEM) provider Vital Insights has unveiled three new voice-of-customer (VOC) modules for its Foresight product. Foresight is a CEM platform for the automotive industry that helps dealers gather valuable...

Get Better Insights with Emotion Detection Technology

A new partnership between Confirmit and Emotient is helping deliver better insights to Market Research (MR) organizations and Voice of the Customer (VoC) programs. Through the partnership, Emotient has embedded its technology into...

Brands Puts Voice of Customer in Action

Consumers' influence is growing, and the savviest brands today are deploying technologies which enable them to capitalize on this trend. Software-as-a-solution provider Qualtrics, for example, just released its new Vocalize platform...

iPerceptions Launches Budget Friendly Platform

iPerceptions has made it easier for businesses of all sizes to obtain valuable feedback from their customers. This is because the Voice of Customer (VoC) solutions provider has launched the Active Research Platform, which makes the...

VoC Feedback: 42 Percent of Shoppers Leave Disappointed

Online Voice of Customer (VoC) analytics provider iPerceptions has released an e-commerce report that found that only 58 percent of retail website visitors were able to complete the purpose of their visits in the fourth quarter of...

Attensity Command Center for Voice of Customer

What are your customers saying about your company right now? Most businesses (large and small) simply have no idea. Attensity hopes to change that. A provider of text analytics solutions for customer experience management (CEM), Attensity...


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