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Brands Puts Voice of Customer in Action

Consumers' influence is growing, and the savviest brands today are deploying technologies which enable them to capitalize on this trend. Software-as-a-solution provider Qualtrics, for example, just released its new Vocalize platform...

iPerceptions Launches Budget Friendly Platform

iPerceptions has made it easier for businesses of all sizes to obtain valuable feedback from their customers. This is because the Voice of Customer (VoC) solutions provider has launched the Active Research Platform, which makes the...

VoC Feedback: 42 Percent of Shoppers Leave Disappointed

Online Voice of Customer (VoC) analytics provider iPerceptions has released an e-commerce report that found that only 58 percent of retail website visitors were able to complete the purpose of their visits in the fourth quarter of...

Attensity Command Center for Voice of Customer

What are your customers saying about your company right now? Most businesses (large and small) simply have no idea. Attensity hopes to change that. A provider of text analytics solutions for customer experience management (CEM), Attensity...

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