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A new study analyzes the importance of implementing live chat into an online business model, especially during the holiday season. The Bold Software study shows that large retailers, which are defined by having 10 or more concurrent...
Bold Software has released some new features for its website communications software BoldCCM and BoldChat versions 7.0. Heading up the list of new functionalities available in BoldCCM version 7.0 is an enhanced Agent Workspace that...
Bold Software, a leading provider of world-class Web communication tools, has announced the third annual release of the industry’s most comprehensive research on the effectiveness of live chat technology. For the first time,...
Bold Software released its annual research on the effectiveness of live chat technology today, collaborating with the e-tailing group on a blind survey of 1,000 regular Internet shoppers. The 2011 findings include several interesting...
Every business engages in some type of holiday preparation, regardless of the products they sell or the services they provide. Live chat technology firm Bold Software is no exception, and its annual Holiday Readiness Handbook provides...
Bold Software announced the availability of a product that might just revolutionize how website owners and large scale retailers communicate with customers and prospects. The BoldCCM (Customer Communication Management) suite combines...
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