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Live-chat Talk for the Holidays

A new study analyzes the importance of implementing live chat into an online business model, especially during the holiday season. The Bold Software study shows that large retailers, which are defined by having 10 or more concurrent...

BoldCCM and BoldChat Receive Upgrades

Bold Software has released some new features for its website communications software BoldCCM and BoldChat versions 7.0. Heading up the list of new functionalities available in BoldCCM version 7.0 is an enhanced Agent Workspace that...

Live Chat Gaining Ground with UK Shoppers

Bold Software, a leading provider of world-class Web communication tools, has announced the third annual release of the industry’s most comprehensive research on the effectiveness of live chat technology. For the first time,...

One in Five Shoppers Prefer Live Chat

Bold Software released its annual research on the effectiveness of live chat technology today, collaborating with the e-tailing group on a blind survey of 1,000 regular Internet shoppers. The 2011 findings include several interesting...

Holiday Preparations for Web Professionals

Every business engages in some type of holiday preparation, regardless of the products they sell or the services they provide. Live chat technology firm Bold Software is no exception, and its annual Holiday Readiness Handbook provides...

Consolidated Communication Tools

Bold Software announced the availability of a product that might just revolutionize how website owners and large scale retailers communicate with customers and prospects. The BoldCCM (Customer Communication Management) suite combines...


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