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3 Emerging Customer Service Solutions to Consider

Globally, 83 percent of online users admit that they need some form of support during their online journey according to the Connecting with Customers report from LivePerson. This means that the site owners who are not yet leveraging...

Crash Course in Guided Shopping

Internet retailers face unique challenges when trying to guide consumers through the sales cycle. Unlike their brick-and-mortar counterparts, e-commerce stores don’t have sales associates walking the floor to identify the customers...

The Master List of Conversion Tools for Merchants

Conversions are like puzzles, because in order to obtain a sale, merchants must first put all of the right "pieces" into place. These pieces include anything that directly affects the user-experience or a prospect’s...

CodeBaby's Insyte a Smarter, Intelligent Virtual Assistant

Live chat and help desk solutions are both excellent ways to deepen the engagement of users, but there's a whole crop of technology solutions that aim to kick it up a few extra notches. CodeBaby, a provider of "intelligent"...

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Bringing the Sales Team to the 'Net

The holiday season is quickly approaching, which means that e-commerce merchants need to be prepared for an influx of consumers that will inevitably be shopping at their brick-and-mortar stores and on their online retail destinations...

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