Posts tagged customer experience management RSS

The True Cost of Inconvenience

If merchants invest in the customer experience, customers will invest in them according to a new Customer Effort Impact survey by Avaya that highlights how the amount of work a customer exerts to obtain service affects business priorities...

Take the Customer Journey Alongside Them

The very foundation of customer experience management is all about trying to figure out what it is customers actually care about, why they commit to the actions they do, what triggers their behaviors and, of course, how to turn all...

Improve Customer Experience One Location at a Time

Working with customers can be difficult, and no one knows this more than location managers who often have to act as mediators between a company and its patrons. That's why it is always nice to have a little help, which is what...


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