Posts tagged customer experience RSS

Seeing Your Brand through Customer-Colored Glasses

By George Skaff, Nuance Communications As a customer-centric brand, it’s easy to fall into the mindset that you understand what your customers want. But, do you really? Or do you project your own perceptions of how a customer...

The 4 Experiences Shoppers Want

In real estate, location is everything; in retail, experience is. Since people may be willing to pay more for a better experience and more willing to share that experience across their social networks, retailers are investing in experience...

Weekend Warrior: Drive Re-Engagement with Education-Focused Emails

Today's software solutions - those designed for both e-commerce merchants or publishers - make it much simpler (either at the core or through integrations) to keep customers engaged and often that is achieved by taking greater...

Fast Service Key to CX [On Any Channel]

Whether it's a phone call, a social query, or a desktop, mobile or in-store visit, most shoppers engage with brands across a multitude of channels - demanding enterprises keep up. As part of a June 2016 study titled, " Context...

Increase Revenue By Investing in the Customer Experience

If you're going to make an investment in your enterprise let it be in customer experience. A new study out from Avanade found that for every dollar invested in improving the customer experience, businesses generated three dollars...

3 User Interface Guidelines for Designing an E-Commerce Site

:: By Ryan Camomile, Infogenix :: A lot of factors influence customer perception, including user reviews for your products, how friendly your social media personality is and how easy it is to return purchased goods. Customer experience...

The Customer Experience is a Focal Point in 2015

The customer experience will be a focal point of 2015, as new research from SDL and Econsultancy reveals that more than 80 percent of retailers plan to increase their spending in this area this year. The “ Retailer’s Imperative...

Deliver Relevant Digital Experiences Across the Globe

SDL has unveiled version 2.0 of its SDL Customer Experience Cloud (CXC), which aims to provide companies with more insights into customer behavior and preferences so that they can increase engagement throughout the entire customer...

E-Commerce in 2024: 3 Future-Proof Retailers

By James Keller, Vee24 Shoppers, now more than ever, are craving a personalized shopping experience that goes far beyond what they currently receive in store or online. It is no surprise that Accenture’s ‘ The Rise of Me...

Take the Customer Journey Alongside Them

The very foundation of customer experience management is all about trying to figure out what it is customers actually care about, why they commit to the actions they do, what triggers their behaviors and, of course, how to turn all...

Customer Experience & the Importance of Support

Research released last week from Oracle reveals just how essential customer experience is for driving revenue growth and differentiating a brand in a globalized economy. The report revealed that 81% of consumers are willing to pay...

A Clear Case for the Commerce Cloud

Consumer demands continue to drive technology innovation while e-commerce managers and Internet professionals try to keep pace with their evolving behavior and growing number of touch points. Whether accessed through a tablet, a mobile...

Improve Customer Experience One Location at a Time

Working with customers can be difficult, and no one knows this more than location managers who often have to act as mediators between a company and its patrons. That's why it is always nice to have a little help, which is what...

Heatmaps - It’s Getting Hot in Here

Leveraging Heat Maps for Optimal Customer Experience, Better Design and Deeper Engagement The benefits of using, analyzing and understanding heat maps are numerous. The data gathered can offer proof as to where visitors do and do not...

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