Posts tagged customer feedback RSS

5 Ways You're Wasting Your Customers' Feedback

:: By Milad Oskouie, Infinite Conversions :: Business leaders seem to want to listen to their customers. A lot of funding is pumped into customer/user review and feedback systems, but most of these systems seemed to have been designed...

Plug-in Customer Feedback Surveys with iPerceptions

Obtaining customer feedback just got easier, because iPerceptions has launched new CMS plug-ins for WordPress, Drupal and Joomla. These plug-ins use iPerception’s 4Q and iPSI research frameworks to provide marketers with a one...

7 Key Principles for Mobile Commerce Success

:: By Nathan Joynt, Volusion :: There are currently 115 million smartphone users in the U.S. and an estimated 200 million users by 2017. According to Internet Retailer, in 2012 U.S. smartphone and tablet users spent over $24 billion...

Fire up the Feedback Machine

Market research is one of the fundamental elements of Web success – you should never, ever engage in a marketing or advertising campaign (much less a new enterprise) without it. But spending the money and the time to acquire...

iPerceptions Launches Budget Friendly Platform

iPerceptions has made it easier for businesses of all sizes to obtain valuable feedback from their customers. This is because the Voice of Customer (VoC) solutions provider has launched the Active Research Platform, which makes the...

Valuing Consumer Input Makes All the Difference

A new study from Customer Experience Management (CEM) solutions provider Empathica Inc. reveals that despite a strong desire to provide feedback, consumers are disappointed by brands’ lack of responsiveness. The Consumer Insight...

Are You (Really) Listening to Customer Feedback?

A survey of more than 6,500 U.S. consumers found that despite a high desire to provide feedback, most are disenchanted by brands’ lack of responsiveness. The results of the study from customer experience management firm Empathica...

VoC Feedback: 42 Percent of Shoppers Leave Disappointed

Online Voice of Customer (VoC) analytics provider iPerceptions has released an e-commerce report that found that only 58 percent of retail website visitors were able to complete the purpose of their visits in the fourth quarter of...

User Reviews' Growing Importance to Business

Word-of-mouth marketing, feedback and testimonials have been a big part of every successful business long before the Internet even existed. Remember comment cards? But today, user input and user reviews are more important than ever...

Data on E-Commerce and Customer Feedback

Survey solution provider iPerceptions crunched customer feedback on sites using its free 4q website survey tool and found some interesting data on e-commerce and customer feedback. Retailers lag beyond other verticals and the webwide...

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