Posts tagged customer satisfaction RSS

I’m Sorry, Being Polite Doesn’t Satisfy Customers

The phrase “I’m sorry” can have a significant impact on customer service satisfaction according to a new report from Zendesk. Zendesk’s second quarterly Benchmark report for 2014 reveals that customer satisfaction...

Amazon Remains King of E-Commerce

Consumers once again crowned Amazon the king of e-commerce, according to a recent holiday survey from analytics firm ForeSee. In fact, ForeSee ’s eighth annual Holiday E-Retail Satisfaction Index, which is based on more than...

BuySAFE & MarketLive Join Forces

Ecommerce software provider MarketLive and Buysafe, a provider of conversion and customer satisfaction programs for Internet retailers, announced a partnership today that is indicative of the steps many are taking to improve customer...


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