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Posts tagged customer service/e-commerce sites RSS

Survey Says: Customer Service a Costly Afterthought

Online consumers are willing to pay nearly 11 percent more for e-commerce items if it means the highest level of customer service is included in the process, according to an Ovum survey commissioned by StellaService. In monetary terms...

  • Explore the WEB 100!

    Discover the Tactics and Techniques of the Top Digital Enterprises today in Website Magazine's Special Spring Issue - Web 100. Learn more...
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