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2013 Help Desk Comparison Chart

From supporting customer accounts with a limited staff to better understanding customers because of ticket history, help desks have rightly earned their place in our digital community. Nonetheless, if your company is toying with the...

Tweeted Out? LogMeIn Offers Relief

One in five consumers have used social media in the past year to obtain a customer service response. Expect that number to rise – fast. In addition to these findings by American Express, the study also reported that customers...


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