Posts tagged customer support RSS

CEO's Take on a Customer Support Role

Should your Chief Executive Officer or anyone in the C-Suite start answering support tickets and consumer questions? ...

Support Customers from Anywhere

Today’s world is more connected than ever before thanks to the adoption of mobile devices like smartphones and tablets. Because of this, consumers expect immediate help for any problem that may arise when surfing the Web. Fortunately...

Sell More & Reduce Stress with Offerchat Saved Responses

Providing customer service in a digital world presents a whole host of challenges. While it's useful to know as much as you can about typical live chat users (see infographic below), it remains essential to have the best tools...

2013 Help Desk Comparison Chart

From supporting customer accounts with a limited staff to better understanding customers because of ticket history, help desks have rightly earned their place in our digital community. Nonetheless, if your company is toying with the...

Freshdesk Gamifies the Help Desk

Gamification is certainly the trend-du-jour but with all its promise, it’s still hard for many Web workers to imagine just how it can be best utilized. Cloud-based customer support solution Freshdesk just rolled out a new gamified...

Desk.com Introduces Multilingual Support Features

Customer support software company Desk.com (part of the Salesforce family) just announced a major addition to its service offering. Starting June 6, it will offer its customers Multilingual Customer Support. The new feature will allow...

Personalized Customer Support on Facebook Through IVAs

As customer support becomes an increasing priority for online businesses in the age of social media, at least one company is pushing the bounds of virtual reality. VirtuOz , a provider of intelligent virtual agents (IVAs) for online...

Multimedia Customer Support from VeriShow

Live support and real-time collaboration are two of the hottest topics in Web business right now, and there’s an impressive new software-as-a-service (SaaS) platform that delivers those tools and more to its growing base of users...

In Focus: FeedbackJar, Crowdsourced Support Community

Reviews are an important component for all businesses on the Web. While Yelp has the local business review niche all but wrapped up, there are other companies out there that are innovating in the space and aiming to make a significant...

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