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Translate Support Tickets From Your

Translation and localization platform is now available for integration with Salesforce's customer support app The integration will allow users to render free machine translations of foreign language customer...

2013 Help Desk Comparison Chart

From supporting customer accounts with a limited staff to better understanding customers because of ticket history, help desks have rightly earned their place in our digital community. Nonetheless, if your company is toying with the... Introduces Multilingual Support Features

Customer support software company (part of the Salesforce family) just announced a major addition to its service offering. Starting June 6, it will offer its customers Multilingual Customer Support. The new feature will allow...

Gain Greater Business Insights from , the social and mobile help desk owned by Salesforce , rolled out in January and has already been beneficial to many small and medium-sized businesses on the Web. Now the company has released a slew of new analytics tools...


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