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Thanks to the Internet, word-of-mouth reviews spread like wildfire – which can be both a good and bad thing for merchants. Since consumers tend to trust the opinions of their peers more than anything else, user reviews are a very...
To keep an e-commerce store running at peak-performance, merchants need to pay attention not only to analytics, but also to customer feedback. While analytics are a good starting point for figuring out which site elements need to be...
Google is on the hunt for content farms - sites with shallow or low quality content - announcing the release of an experimental Chrome extension for people to block sites from appearing in their Web search results. In addition to blocking...
As we prepare our next feature story for Website Magazine -- a guide to successful Web startups -- we have been doing some research for online tools that can help businesses get a good head start or keep tabs on the industry. Below...
Survey solution provider iPerceptions crunched customer feedback on sites using its free 4q website survey tool and found some interesting data on e-commerce and customer feedback. Retailers lag beyond other verticals and the webwide...
One of the issues companies have with managing the endless stream of feedback is that we tend to live in a black-and-white world too often. Instead of seeing things for what they are, we opt for purely objective or purely subjective...
Feedback is one of the essential elements of good communication. As Michael Gelb once said, "Champions know that success is inevitable; that there is no such thing as failure, only feedback. They know that the best way to forecast...
A pretty substantial announcement has been made in the area of email deliverability. Comcast , with support from Return Path , will be launching a complaint feedback loop which forwards mail reported by Comcast users as spam back to...
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E-Commerce Social Traffic Declines, Tablet...
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