Posts tagged freshdesk RSS

CEO's Take on a Customer Support Role

Should your Chief Executive Officer or anyone in the C-Suite start answering support tickets and consumer questions? ...

Support Customers from Anywhere

Today’s world is more connected than ever before thanks to the adoption of mobile devices like smartphones and tablets. Because of this, consumers expect immediate help for any problem that may arise when surfing the Web. Fortunately...

2013 Help Desk Comparison Chart

From supporting customer accounts with a limited staff to better understanding customers because of ticket history, help desks have rightly earned their place in our digital community. Nonetheless, if your company is toying with the...

Freshdesk Gamifies the Help Desk

Gamification is certainly the trend-du-jour but with all its promise, it’s still hard for many Web workers to imagine just how it can be best utilized. Cloud-based customer support solution Freshdesk just rolled out a new gamified...

FreshDesk Launches HTML5 App for Mobile Customer Support

Social customer service platform Freshdesk is bringing its help desk solution to mobile devices. The company’s new FreshMobile HTML5 mobile app enables supports teams to manage their help desk from both iOS and Android devices...

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