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From supporting customer accounts with a limited staff to better understanding customers because of ticket history, help desks have rightly earned their place in our digital community. Nonetheless, if your company is toying with the...
Customer engagement platform GetSatisfaction , which powers more than 65,000 “customer communities” for companies ranging from Intuit to Microsoft, has introduced richer analytics capabilities to help its clients understand...
Doing Facebook Hashtags the Right Way
Local Google Carousel in Focus
9 Ad Lessons to Change Your Thinking
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