Posts tagged iperceptions RSS

Measuring the Digital Voice of the Customer Experience

To effectively solve customer issues, it's necessary to understand the visitor experience. Fortunately for digital professionals, technologies exist which make the challenge of doing this far simpler. Digital customer research...

The Master List of Conversion Tools for Merchants

Conversions are like puzzles, because in order to obtain a sale, merchants must first put all of the right "pieces" into place. These pieces include anything that directly affects the user-experience or a prospect’s...

iPerceptions Aims to Engage and Build Audiences

Voice of the customer feedback platform, iPerceptions, has launched a new product that helps content and media companies identify engaged users and grow their audience base. The iPerceptions Engagement and Audience Building Solution...

Plug-in Customer Feedback Surveys with iPerceptions

Obtaining customer feedback just got easier, because iPerceptions has launched new CMS plug-ins for WordPress, Drupal and Joomla. These plug-ins use iPerception’s 4Q and iPSI research frameworks to provide marketers with a one...

Email Links Increase Traffic on Travel Sites

Email has been a good marketing tool for the travel industry, according to a new report from iPerceptions . The Voice of Customer (VoC) analytics provider has released its Online Satisfaction and Experience in the Hospitality Industry...

iPerceptions Launches Budget Friendly Platform

iPerceptions has made it easier for businesses of all sizes to obtain valuable feedback from their customers. This is because the Voice of Customer (VoC) solutions provider has launched the Active Research Platform, which makes the...

Top-5 Digital Survey Solutions

The best way to understand the emotions and feelings that end-users have about your website and digital applications is to survey them. It's important to ask open-ended questions in order to develop more formal, strategic questions...

Manage Customer Complaints with Comment Cards

Customer satisfaction measurement provider iPerceptions , has launched a new solution called Comment Cards, which aims at helping companies more easily manage their customer complaints. Comment Cards is currently part of the iPerceptions’...

VoC Feedback: 42 Percent of Shoppers Leave Disappointed

Online Voice of Customer (VoC) analytics provider iPerceptions has released an e-commerce report that found that only 58 percent of retail website visitors were able to complete the purpose of their visits in the fourth quarter of...

Web Analytics Trends in Retail Commerce

How many analytics solutions do you use? While many will assume the total will not be more than one, according to iPerception’s recently released Retail Web Analytics Report for 2011, the use of more than one Web analytics tool...

Word Clouds are Out, Concept Clouds Are In

Customer analytics provider iPerceptions has announced the addition of Concept Clouds to its 4Q Suite and webValidator Continuous Learning solutions. "Concept clouds are an improvement over simple Word Clouds, which rely on basic...

Mobile Monitoring with Surveys

Do you know what users think of your mobile website? Feedback and analysis platform iPerceptions has released a solution to help websites with a mobile presence find out. iPerceptions' Mobile Website Feedback randomly selects visitors...

Merchants #Fail - Visitor Satisfaction Declines

Voice of Customer (VOC) analytics provider iPerceptions released its Retail/E-Commerce Industry Report for the first quarter of 2011 showing that overall website satisfaction is on the decline. “Expectations among online retail...

Deep Customer Analysis with iPerceptions' 4Q

Web analytics are critical to every Web enterprise. They can tell you about certain segments of your audience - where the visits originated and what actions were taken from those visits, for example. What they lack, however, is a certain...

Voice of Customer Data in Google Analytics

Analytics provider iPerceptions has released a new free solution which integrates clickstream and matching "voice of customer" data into Google Analytics Reports. GA users can now combine web analytics clickstream data with...

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