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Email has been a good marketing tool for the travel industry, according to a new report from iPerceptions . The Voice of Customer (VoC) analytics provider has released its Online Satisfaction and Experience in the Hospitality Industry...
iPerceptions has made it easier for businesses of all sizes to obtain valuable feedback from their customers. This is because the Voice of Customer (VoC) solutions provider has launched the Active Research Platform, which makes the...
The best way to understand the emotions and feelings that end-users have about your website and digital applications is to survey them. It's important to ask open-ended questions in order to develop more formal, strategic questions...
Customer satisfaction measurement provider iPerceptions , has launched a new solution called Comment Cards, which aims at helping companies more easily manage their customer complaints. Comment Cards is currently part of the iPerceptions’...
Online Voice of Customer (VoC) analytics provider iPerceptions has released an e-commerce report that found that only 58 percent of retail website visitors were able to complete the purpose of their visits in the fourth quarter of...
How many analytics solutions do you use? While many will assume the total will not be more than one, according to iPerception’s recently released Retail Web Analytics Report for 2011, the use of more than one Web analytics tool...
Customer analytics provider iPerceptions has announced the addition of Concept Clouds to its 4Q Suite and webValidator Continuous Learning solutions. "Concept clouds are an improvement over simple Word Clouds, which rely on basic...
Do you know what users think of your mobile website? Feedback and analysis platform iPerceptions has released a solution to help websites with a mobile presence find out. iPerceptions' Mobile Website Feedback randomly selects visitors...
Voice of Customer (VOC) analytics provider iPerceptions released its Retail/E-Commerce Industry Report for the first quarter of 2011 showing that overall website satisfaction is on the decline. “Expectations among online retail...
Web analytics are critical to every Web enterprise. They can tell you about certain segments of your audience - where the visits originated and what actions were taken from those visits, for example. What they lack, however, is a certain...
Analytics provider iPerceptions has released a new free solution which integrates clickstream and matching "voice of customer" data into Google Analytics Reports. GA users can now combine web analytics clickstream data with...
Several months into 2008, Website Magazine dropped its popular On The Morning Wire blog post series, which highlighted important news releases for the current day related to Web professionals - SEOs, SEMs, designers, developers - you...
Survey solution provider iPerceptions crunched customer feedback on sites using its free 4q website survey tool and found some interesting data on e-commerce and customer feedback. Retailers lag beyond other verticals and the webwide...
Actionable intelligence might be a buzzword, but it's most definitely what you should look for in every interaction you have - especially interaction with your analytics software. Customer analytics provider iPerception introduced...
iPerceptions announced the results of a study that reveals insights into which types of online ads are popular with consumers. The analytics company collected user-generated feedback from 14,000+ visitors on consumer advertising preferences...
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