Posts tagged issue-105 RSS

Editor's Letter - August 2016

:: The Customer Experience Village :: When former First Lady Hillary Clinton penned her book "It Takes a Village" back in the mid-1990s, online shopping was nascent at best. Properties like eBay and Amazon were helping to...

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TOP 50: Email Services & Solutions for the Age of Omnichannel Engagement

Developing and maintaining an omnichannel presence is top of mind with today's brands. Consumers want and expect a consistent, useful and engaging experience whether they are in the virtual or in the real world, and it is brands'...

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Seeking Authenticity in Online Customer Reviews

By Sara Spivey, Bazaarvoice With the holiday shopping season just three months away, it's the perfect time to clean and refresh your website and digital content particularly when it comes to material not created by you. With recent...

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Helping Users Recover from Errors

:: By Martin Greif, EVP of SiteTuners :: A site should be relatively error-free. The operative word there is "relatively." Having zero errors is unreasonable - setting aside the fact that it's tough to get everything...

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E-Commerce: Customer Experience Takes a Village (August 2016)

:: In retail, there are many internal and external influences shaping decisions (what technology to invest in for the organizations themselves and for shoppers, who to buy from, endorse and remain loyal to). In order to provide the...

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9 Apps for Web Pros

By Allison Howen, Associate Editor There's an app for everything, but most aren't worth the screen space. To help busy Web professionals filter out the winners from the losers, Website Magazine has curated a list of nine apps...

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E-Commerce: CX Takes a Village

By Amberly Dressler, Managing Editor Of all the investments being made into e-commerce, none are more important than customer experience (CX), but there's no single feature or vendor that can help retailers meet every shopper expectation;...

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Quiz Time: Email Rocks!

Email marketing has the potential to be a rock star in any organization. The most in-tune marketers, however, know that in order to benefit from the channel, they must leverage techniques that engage recipients on a personal level...

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Net Briefs - August 2016

Net Briefs Facebook Friends Come First Facebook is shaking up its news feed algorithm once again, and this time it is not good news for brands. The update will display content posted by friends higher up in the news feed. Facebook...

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IRCE 2016 Roundup

By Peter Prestipino, Editor-In-Chief The e-commerce world descended upon Chicago in early June for IRCE, an annual conference and exhibition dedicated to Internet retailers and the services and solutions used by online (and offline...

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5 Digital Purchasing Habits to Know

By Allison Howen, Associate Editor When the original iPhone debuted nearly 10 years ago, it changed more than just how we communicate. Offering features beyond text and phone calls, the iPhone became the prototype of what a mobile...

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Analytics Solutions for Startups & Small- to Mid-Size Enterprises

By Peter Prestipino, Editor-In-Chief As digital marketers continue to accelerate the pace of their content development and customer experience initiatives and take advantage of more channels and Web-based promotion opportunities, the...

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Stat Watch: Investing in Experience

Nearly half (48 percent) of business-to-business (B2B) sellers said they are aware their customers are comparing the shopping experience they provide with other experiences including those on popular business-to-consumer (B2C) sites...

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3 Ways Header Bidding Levels the Playing Field For Online Publishers

:: Darline Jean, PulsePoint :: Ask many of today’s digital publishers what their biggest challenges are and you’ll likely hear a common refrain - growing their audience while producing high-quality editorial content in...

Should Intent be Weighed Heavier than Demographics?

:: By David Allison, Hivewyre :: Demographics have been the quintessential pieces of information since the dawn of digital marketing and print and media advertising, before that, which drive ad buys and marketing game planning; but...


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