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Get Social with Customer Service via Jive

Social media is reaching into nearly every corner of the enterprise today, so it should come as no surprise that it is making it has also made its way into the realm of customer service. Social business company Jive Software has released...

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Social Software Maturing: Too Little, Too Late?

Social software vendors are increasingly focusing on scenario-specific solutions and analytics according to new research released today by CMS Watch. CMS Watch's Enterprise Social Software & Collaboration Report 2009 evaluated...

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