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Twitter is for Complainers

No one ever built a monument to a critic, but on Twitter, a well-crafted complaint should at least result in some attention from the "complainee" - and it better be fast according to Twitter users. New survey research from...

Social Software Maturing: Too Little, Too Late?

Social software vendors are increasingly focusing on scenario-specific solutions and analytics according to new research released today by CMS Watch. CMS Watch's Enterprise Social Software & Collaboration Report 2009 evaluated...


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