Posts tagged live chat RSS

Take Live Chat to the Mobile Web

Workface is bringing its live chat functionality to mobile devices, unveiling a new version of its system built with HTML5. Workface v2.0 offers real-time customer interaction capabilities across devices, including the traditional...

3 Emerging Customer Service Solutions to Consider

Globally, 83 percent of online users admit that they need some form of support during their online journey according to the Connecting with Customers report from LivePerson. This means that the site owners who are not yet leveraging...

Big List of Live Chat Solutions

One of the ways that Internet retailers can bridge the gap between their digital stores and competition from traditional brick-and-mortar stores is by offering some type of on-site customer service. Whether it’s live chat or...

Crash Course in Guided Shopping

Internet retailers face unique challenges when trying to guide consumers through the sales cycle. Unlike their brick-and-mortar counterparts, e-commerce stores don’t have sales associates walking the floor to identify the customers...

Livechat Plugins for Popular Open Source Software Solutions

OfferChat has released a collection of plugins that will bring the company's live chat technology to popular content management systems and eecommerce platforms. The live chat plugins from Offerchat were developed for Wordpress...

A Fresh Take on Live Chat?

Startup Skychat is launching its live chat platform today and it is hoping to redefine the way enterprises use live chat support. But does live chat need any help? Any redefining? SkyChat founder, Roshan Singh, is also the co-founder...

Recreating Face-to-Face Interactions Online

Customers want to access customer service support in multiple ways (even online), and e-commerce merchants set up for success are those that consider all the different ways consumers will want to interact with their businesses. The...

Sell More & Reduce Stress with Offerchat Saved Responses

Providing customer service in a digital world presents a whole host of challenges. While it's useful to know as much as you can about typical live chat users (see infographic below), it remains essential to have the best tools...

Retail Chatter: 5 ‘Net Tactics to Master Live Chat

Businesses use a variety of methods to provide support to customers, from social media and email to forums and any number of custom software solutions. Despite years of being seen as a second-tier support tactic however, there is one...

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Minimize Consumer Risk, Maximize Profits

Online shopping is meant to be simple and suitable. Consumers unfamiliar with your brand are essentially taking a gamble on purchasing your products. They need an extra sense of comfort to convert and more from you to be a brand advocate...

Bringing the Sales Team to the 'Net

The holiday season is quickly approaching, which means that e-commerce merchants need to be prepared for an influx of consumers that will inevitably be shopping at their brick-and-mortar stores and on their online retail destinations...

Lift Conversion Rates with Keyword Intelligence Tool

LivePerson , a provider of real-time chat services and other online customer engagement solutions, has launched a new product designed to increase conversions from paid search through intelligent, post-click marketing. Keyword Lift...

Get Satisfaction with Live Chat

In what may just be the first technology-based implementation of WM ’s Knowledge Base Optimization principle, live chat software provider Velaro has announced an integration with online community platform Get Satisfaction . Through...

Live-chat Talk for the Holidays

A new study analyzes the importance of implementing live chat into an online business model, especially during the holiday season. The Bold Software study shows that large retailers, which are defined by having 10 or more concurrent...

LiveChat, Facebook Connect for More Personal Support

Real-time software and e-commerce analytics provider LiveChat is integrating with Facebook’s massive, 750 million-plus user database in an effort to take online support to a whole new level. By integrating Facebook Connect, LiveChat...

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