Posts tagged live chat RSS

Is Live Chat the Key to Conversion for Holiday Shoppers?

A new study reveals that the number one reason consumers avoid online shopping is the lack of in-person assistance and proactive engagement from brands. The study, which was commissioned by Moxie Software and surveyed more than 2,500...

Moxie Chats Up Mobile Shoppers

Do you offer live chat on your mobile website? If not, you are likely missing out on conversions. In fact, a new study commissioned by Moxie Software reveals that 62 percent of respondents expect live chat to be available on mobile...

Improving the 3 "E"s of Customer Experience

:: By Brian Mell, BannerView.com :: How do you shop? Admittedly, it’s an innocent question, yet it will garner a multitude of answers. The general public has options; most notably, shopping in an actual store, and shopping online...

How to Boost Your Conversion Rate without Paying a Dime

:: By Scott Polk, ObsidianEdge Marketing :: What is a conversion? A conversion is simply any action that you desire for a visitor on your website to take. The most desirable type of conversion is usually a sale, but there are many...

Change Your Look: A More Versatile Visual Interface for Customer Service

Looksery, a company that makes face-tracking and face-modifying technology for real-time video, recently announced that its technology is now available for call center implementations (and is adapting - and licensing - its tech for...

Take Live Chat to the Mobile Web

Workface is bringing its live chat functionality to mobile devices, unveiling a new version of its system built with HTML5. Workface v2.0 offers real-time customer interaction capabilities across devices, including the traditional...

3 Emerging Customer Service Solutions to Consider

Globally, 83 percent of online users admit that they need some form of support during their online journey according to the Connecting with Customers report from LivePerson. This means that the site owners who are not yet leveraging...

Big List of Live Chat Solutions

One of the ways that Internet retailers can bridge the gap between their digital stores and competition from traditional brick-and-mortar stores is by offering some type of on-site customer service. Whether it’s live chat or...

Crash Course in Guided Shopping

Internet retailers face unique challenges when trying to guide consumers through the sales cycle. Unlike their brick-and-mortar counterparts, e-commerce stores don’t have sales associates walking the floor to identify the customers...

Livechat Plugins for Popular Open Source Software Solutions

OfferChat has released a collection of plugins that will bring the company's live chat technology to popular content management systems and eecommerce platforms. The live chat plugins from Offerchat were developed for Wordpress...

A Fresh Take on Live Chat?

Startup Skychat is launching its live chat platform today and it is hoping to redefine the way enterprises use live chat support. But does live chat need any help? Any redefining? SkyChat founder, Roshan Singh, is also the co-founder...

Recreating Face-to-Face Interactions Online

Customers want to access customer service support in multiple ways (even online), and e-commerce merchants set up for success are those that consider all the different ways consumers will want to interact with their businesses. The...

Sell More & Reduce Stress with Offerchat Saved Responses

Providing customer service in a digital world presents a whole host of challenges. While it's useful to know as much as you can about typical live chat users (see infographic below), it remains essential to have the best tools...

Retail Chatter: 5 ‘Net Tactics to Master Live Chat

Businesses use a variety of methods to provide support to customers, from social media and email to forums and any number of custom software solutions. Despite years of being seen as a second-tier support tactic however, there is one...

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Minimize Consumer Risk, Maximize Profits

Online shopping is meant to be simple and suitable. Consumers unfamiliar with your brand are essentially taking a gamble on purchasing your products. They need an extra sense of comfort to convert and more from you to be a brand advocate...

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