Posts tagged live chat RSS

Olark Unveils Live Chat Shortcut

Olark has unveiled a new in-platform feature that allows operators to respond quicker on live chat. The feature, dubbed Shortcuts, enables operators to create commands that expand predefined lines of text, links and other commonly...

Not Your Grandpa's Live Chat - 5 Systems Worth Exploring

The evolution of live chat has helped businesses close the customer service gap between traditional brick-and-mortar businesses and online stores. In fact, brands can leverage live chat nowadays to proactively engage customers across...

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Back-and-Forth Live Chat in Focus

Customers who choose live chat for customer service are satisfied a higher percentage of the time than those who call, email, or use social media channels, according to findings of the quarterly Zendesk Benchmark report. “Customers...

Zendesk Unveils Live Chat for Large Teams

Zendesk has unveiled a new live chat solution designed specifically for large teams. The solution, dubbed Zopim Premium , is built for organizations with larger teams that manage live chat and a growing volume of real-time customer...

3 Proactive Chat Examples

Many e-commerce merchants are leveraging proactive chat to help direct shoppers toward conversion. The challenge with this strategy, however, is identifying the right times to launch a proactive chat, as an unwelcomed chat can interrupt...

B2B Live Chat in Focus

You may think of B2C businesses when the topic of live chat arises, but live chat provider TouchCommerce is changing that perception. The company recently expanded its partnership with IBX data center and colocation provider Equinix...

Live-Chat Features Every Enterprise User Should Demand

Any business with a website knows that the more engaged a user is (in terms of interaction) the higher the likelihood that they will make a purchase (and a repeat purchase if some level of brand loyalty is achieved). One of the best...

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Is Live Chat the Key to Conversion for Holiday Shoppers?

A new study reveals that the number one reason consumers avoid online shopping is the lack of in-person assistance and proactive engagement from brands. The study, which was commissioned by Moxie Software and surveyed more than 2,500...

Moxie Chats Up Mobile Shoppers

Do you offer live chat on your mobile website? If not, you are likely missing out on conversions. In fact, a new study commissioned by Moxie Software reveals that 62 percent of respondents expect live chat to be available on mobile...

Improving the 3 "E"s of Customer Experience

:: By Brian Mell, BannerView.com :: How do you shop? Admittedly, it’s an innocent question, yet it will garner a multitude of answers. The general public has options; most notably, shopping in an actual store, and shopping online...

How to Boost Your Conversion Rate without Paying a Dime

:: By Scott Polk, ObsidianEdge Marketing :: What is a conversion? A conversion is simply any action that you desire for a visitor on your website to take. The most desirable type of conversion is usually a sale, but there are many...

Change Your Look: A More Versatile Visual Interface for Customer Service

Looksery, a company that makes face-tracking and face-modifying technology for real-time video, recently announced that its technology is now available for call center implementations (and is adapting - and licensing - its tech for...

Take Live Chat to the Mobile Web

Workface is bringing its live chat functionality to mobile devices, unveiling a new version of its system built with HTML5. Workface v2.0 offers real-time customer interaction capabilities across devices, including the traditional...

3 Emerging Customer Service Solutions to Consider

Globally, 83 percent of online users admit that they need some form of support during their online journey according to the Connecting with Customers report from LivePerson. This means that the site owners who are not yet leveraging...

Big List of Live Chat Solutions

One of the ways that Internet retailers can bridge the gap between their digital stores and competition from traditional brick-and-mortar stores is by offering some type of on-site customer service. Whether it’s live chat or...

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