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Research released last week from Oracle reveals just how essential customer experience is for driving revenue growth and differentiating a brand in a globalized economy. The report revealed that 81% of consumers are willing to pay...
How effective is your online customer service strategy? If you're not sure, a new Oracle study has revealed some valuable insights into consumers' preferences when it comes to reaching customer service help online. The Consumer...
Deploying and managing databases is complicated, time-consuming, and expensive – it’s of the most complex activities in IT and demand is high for those skilled and knowledgeable enough to get it working and keep it working...
Oracle and Thomson Reuters announced that the new Oracle Database 11g Release 2, Semantic Technologies will officially support the OpenCalais service (a semantic metadata extraction service). The integration enables Oracle users to...
Social software vendors are increasingly focusing on scenario-specific solutions and analytics according to new research released today by CMS Watch. CMS Watch's Enterprise Social Software & Collaboration Report 2009 evaluated...
4 SoLoMo Loyalty Program Leaders
Barriers to Engaging Web Design
3 Ways to Kick-Start Conversions
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